How can I register with the practice?

Since April 1st 2006 under the new NHS contract the NHS patient lists ceased to exist. This means that the only patients registered with the practice are those on Denplan or Practice Plan. We will endeavour to offer a similar level of care to those patients previously seen privately. However, under the new NHS contract we are no longer obliged to offer emergency appointments unless you are in the middle of an open contract of treatment, in which case we will try our best to see you as soon as practically possible. Out-of-hours cover is run by the Local Health Board, the phone number of which is on each practices answer machine.

How much will it cost?

After an examination your dentist will explain any problems you have and give you treatment options.  At the end of the consultation appointment you will know what treatment is required to achieve optimum dental health. A full written estimate will be given to you detailing the treatment required and a breakdown of fees.  An appointment will be arranged to start treatment, if you decide to proceed with the agreed treatment plan.

If an NHS treatment plan is agreed, all NHS fees are set by the Department of Health and fall into one of three bands: please visit the NHS Wales website, for upto date fees.You will be given a printed estimate detailing the cost of your treatment.

How soon can I be treated?

Our waiting times for NHS check ups and treatment vary between dentists. Reception will be able to give you an update on waiting lists. Same or next day appointments are available for non NHS appointments. If you are registered with the practice on Denplan and you are in pain, we will offer you an emergency appointment the same day if contact is made in the morning.

Am I entitled to free treatment?


Patients do not have to pay any NHS dental charges for a course of treatment if, on the first day of treatment, they are:

Under 18 years of age
Aged 18 and in full time education
An expectant mother
A woman who has had a baby in the previous 12 months


Patients do not have to pay any NHS dental charges for a course of treatment if on either the first day of treatment or on the day the charge is made, they or their partner, are currently receiving:

Income support
Jobseekers allowance
Working Family tax credit
Pension Credit guarantee credit

Or are

Named on a valid NHS low income scheme certificate HC2 for full help
The dental charge may be reduced for patients named on a valid HC3 certificate.

What’s the difference between NHS and Private?

NHS dentistry must provide treatment of a reasonable standard to secure and maintain oral health. Fees are set by the Department of Health and will be the same with every NHS dentist.

The NHS does not provide any cosmetic treatments including white fillings, bleaching and certain types of crowns. Check ups and gum treatments are bound by certain criteria. Under the NEW CONTRACT your dentist is required to reasses how often you should attend. Appointments are made when available. This may vary from dentist to dentist.

Private dentistry at our practices provides all treatment options which are currently available either at the premises or on a referral basis.

You can expect the best standard of care possible. Your dentist will have carried out post graduate education above the minimum standard which is required by the General Dental Council. This additional experience reflects our level of commitment to high clinical standards.

Early morning and evening appointments are available for your convenience. Items requiring laboratory work will be carried out by the most experienced technicians using the best quality materials. Your treatment will be prioritised and completed as soon as possible, reducing the time you have to wear temporary crowns or fillings.

All work is guaranteed within reason for 12 months, unless you have been informed by your dentist, on a like for like basis, with the exception of some private crowns which carry up to 5 yrs guarantee.

Cox & Hitchcock Dental Group, providing Dental Implants, Cosmetic Treatments, Teeth Whitening and General Dentistry in Cardiff and Newport