We have a contract with the local Health Boards of Newport and Cardiff to provide NHS Dental treatment.
We try our best to manage our fixed budget throughout the year in an attempt to avoid running out of funds in each financial period. This results in NHS waiting times which vary from practice to practice, and between individual dentists within each practice. If you do not wish to wait for an appointment with the dentist of your choice under the NHS, then you may book a private appointment with your dentist, or alternatively see another dentist within the practice for the treatment required, if available sooner. Once a course of treatment has commenced, treatment must be completed by the same practitioner unless offered to change by the treating dentist.
The new NHS contract was introduced in April 2006. The Local Health Board (LHB) now allocates each dental practice a limited number of ‘units of dental activity (UDAs). Each check up is one unit, which also includes a scale and polish if necessary. There are two additional units for all fillings, root fillings, extractions etc, per course of treatment. Under this new system the patient charge is the same whether they need one or more fillings. Crowns and dentures carry twelve units.
Once the UDAs are completed we will no longer be able to offer NHS dentistry of any kind until the next round of allocations in the next financial year. We have attempted to provide treatment under the NHS throughout the year by making available an equal quota of UDAs each month. This is proving difficult to manage due to excess demand. As a result waiting times vary. Please contact reception for the latest availability.
In the event of there being a shortfall in UDAs, the LHB has indicated that it will be unable to fund additional units as every dental practice is in a similar position.
Nationally, Denplan have received a large increase in applications to join their monthly payment plans, as a direct result of the new NHS contract leaving patients concerned over lack of registration and emergency cover.
We will endeavour to keep our patients informed of any further changes.
If you do not wish to wait for an NHS appointment for an examination or treatment, you may elect to carry out the whole or part of the treatment privately, and return to NHS Dentistry at a later date.
Payment for your NHS care is dependant on which band of treatment you receive. Details are available from reception. You will be informed of this at your first visit provided a final treatment plan is decided upon. If the band changes due to other or new treatment needed, you will be informed. A written quotation will be available at reception on request. Payment for treatments under band 2 or 3 will be required before making further appointments. You will be expected to pay at you initial appointment for any emergency work, or examination carried out.
If you are in middle of a course of treatment with the Practice, and have an emergency, we will endevour to provide you with an appointment that day provided you contact us prior to 1.00pm. Unfortunately we cannot guarantee an exact time of treatment, patients with existing appointments will take priority. If you have missed or failed to cancel an appointment TWICE, then you will not be provided with an appointment, and given the NHS Direct phone number to help locate another Dentist.
Missed and cancelled appointments
Please give us a minimum of 24 hours notice if you intend to cancel an appointment, so we may allocate it to another patient. If you miss an appointment or fail to give 24hrs notice upon cancelling, on TWO occasions, then you will no longer be accepted for further NHS care at the practices.
Mixing NHS and private treatments
Some treatment, in particular cosmetic dentistry, is not available under an NHS contract. Also you may choose crowns, bridges,veneers, dentures, whitening, or other treatment to be carried out privately. You may do so as well as receiving treatment under the NHS. You may choose a private item of treatment, and resort back to NHS treatment for your routine care. Please ask your dentist for further details.
Cox & Hitchcock Dental Group, providing Dental Implants, Cosmetic Treatments, Teeth Whitening and General Dentistry in Cardiff and Newport