Complaints Procedure

At Cox and Hitchcock Dental group our aim is to give the highest standard
of service and care to all our patients. We will try and ensure that all
our patients are happy with their dental experience. We always welcome
feedback from our patients.

We will try to deal with any complaints in a quick and confidential
manner between the patient and the Practice Manager.

A complaint can be made either by letter, phone, and email or in person.
Our Practice Manager will then contact the patient within 3 working days.
We will then investigate the complaint and try to resolve it within 10
working Days. If this takes longer then we always let our patient know and
give regular updates.

Our Practice Manager’s email is sarah@coxandhitchcock.com

If the patient is still not happy and feels that their complaint has not
been dealt with, then the patient can contact the relevant organisations
who will try to resolve the concern.

For NHS Dental Treatment:

Patients can contact: www.puttingthingsright.wales.nhs.uk
Chief Executive,
Anuerin Bevan University Health Board,
St Cadoc Hospital, Lodge Road,
Caerleon, Newport
NP18 3XQ

For Private Dental Treatment:

Patients can contact: www.dentalcomplaints.org.uk

02082 530800